Sonitrol WNY's Commitment to Service

You want complete security. You want Sonitrol WNY. Our systems come with a “Commitment to Service” guarantee. No other local company backs their security system with a guarantee like ours, because no one else can do what we do. You’ll save time and money with our 24/7 service and support.

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$10,000 Performance Warranty

Sonitrol WNY will pay up to $10,000 of losses you have if an undetected forced entry occurs and the proper authority is not called. Ask your Sonitrol WNY Security Consultant for more details.

Full Equipment & Labor Warranty

Sonitrol WNY extends a full service warranty for normal maintenance on all equipment and labor for as long as Sonitrol WNY provides your security monitoring.

Satisfaction Guarantee

Sonitrol WNY offers a full refund of your installation fee and removal of our equipment from your facility if, for any reason, at six months after installation you are dissatisfied with Sonitrol WNY’s service.

Emergency Service Guarantee

Sonitrol WNY guarantees a service technician will be at your site within two (2) hours of your emergency request, within our normal service area or we pay you $50.00. Additionally, if we are unable to repair your security system, we will arrange and pay for a security guard until the system is repaired as long as the problem is associated with Sonitrol equipment and not caused by misuse of the system, fire, flood or an Act of God beyond our control.

False Alarm Fine Guarantee

If you receive a false alarm fine due to a Sonitrol WNY dispatch and not caused by your employees, your phone company or an Act of God, Sonitrol WNY will work to get the fine voided or we will pay the fine.